Thank you for shopping with ANA KENYY CLOSET. We are committed to delivering your orders safely and efficiently. Please read our Shipping Policy to understand how your order will be processed and delivered.
Order Processing
All orders are carefully reviewed and processed after successful payment confirmation. Once your order is confirmed, our team begins preparing your items for shipment.
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Orders are typically processed within 1–2 business days.
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Orders placed on weekends or public holidays may be processed on the next business day.
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Custom or handmade orders may require additional processing time depending on design requirements.
Shipping Time
We aim to deliver all orders as quickly as possible.
Estimated Delivery Time
Standard Delivery: 4–7 Business Days
Delivery timelines may vary depending on:
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Customer location
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Shipping carrier availability
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Weather conditions
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Public holidays
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Unexpected logistical delays
While we strive to meet the estimated delivery timeframe, occasional delays may occur due to circumstances beyond our control.
Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment is completed.
From time to time, ANA KENYY CLOSET may offer:
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Free Shipping Promotions
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Seasonal Shipping Discounts
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Special Delivery Offers
Any such offers will be clearly communicated on our website.
Order Tracking
Once your order has been shipped, you will receive a confirmation email or message containing tracking information (if available).
You can use the provided tracking details to monitor the progress of your shipment.
Delivery Address
Customers are responsible for providing accurate and complete shipping information during checkout.
Please ensure that:
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Name is entered correctly
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Address details are complete
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Contact number is valid
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Postal/ZIP code is accurate
ANA KENYY CLOSET will not be responsible for delivery delays or failed deliveries resulting from incorrect address information provided by the customer.
Failed Delivery Attempts
If a delivery attempt is unsuccessful due to:
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Incorrect address
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Customer unavailable
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Refusal to accept delivery
the package may be returned to us by the courier partner.
Additional shipping charges may apply for re-shipment of returned packages.
Damaged or Lost Packages
We take great care in packaging every order. However, if your order arrives damaged or appears to be lost during transit, please contact us within 48 hours of delivery.
When reporting an issue, please provide:
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Order Number
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Photos of the package (if damaged)
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Description of the issue
Our team will review the matter and assist you with an appropriate resolution.
International Shipping
Currently, international shipping availability may vary based on destination and service coverage.
Customers are responsible for any applicable:
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Customs duties
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Import taxes
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Local fees
imposed by their country's authorities.
Shipping Delays
Although we make every effort to ensure timely delivery, delays may occur due to circumstances beyond our control, including:
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Natural disasters
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Extreme weather conditions
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Transportation disruptions
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Public holidays
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Courier service issues
ANA KENYY CLOSET shall not be held liable for delays caused by third-party shipping providers.
Contact Us
If you have any questions regarding shipping or delivery, please contact us:
ANA KENYY CLOSET
Email: [Your Email Address]
Phone: [Your Phone Number]
Business Hours: Monday – Saturday
Thank you for choosing ANA KENYY CLOSET. We appreciate your trust and look forward to delivering beautiful outfits for your little ones.